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Zomato - Food not delivered money not refunded

Rajinikanth filed complaint against Zomato on May 17, 2023

Sir/Madam,
I ordered lunch @*** that time being Sunday and since its VEG meals the approx. delivery time was ** mins as displayed in app. I was waiting for * hr till then my order was not even picked up and in the app its showing the same status. I called to cancel my order upon which the support person said he cannot cancel the order but can only deliver. I was really shocked by his statement. Is this true?
I m really surprised what option user has even after waiting for an hr and if the status was same? He has to eat as per the timing defined by Zomato is it?
There is no moral I cannot accept this. Pl. let me know how can i get my refund ***/-.
order number: **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zomato

1090

Total Complaints

594

Total Resolved

54.50%

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