Foodpanda - food not delivered they took money

kind attn: foodpanda customer care .

we are facing worst service & bad experience from you.

we want refund for the order which was not delivered ( subway order ) & also previous order where the
wrong food was delivered.

every time we try to reach you by complaining thru chat & your chat service is always busy & many times
getting very late response .

*) refund od rs. ***.** for order no: m*mz-khdk - dated : **.**.**** - subway jbnagar

we had ordered in early evening at around *.** to *.** pm. when contacted to your delivery boy,
after i hour , he said it will take time for another * hours !!! just because he misplaced his
delivery box key where he use to store the food on his bike.

we didn't received order , & then at **.** pm he called & said that he will mark in his system that
food is delivered !!! how can your delivery boy be such nonsense !!!

upon that my money is deducted & still not yet received refund !!! how can foodpanda be such
irresponsible & employ such nonsense delivery boy !!
then your delivery boy gave me his boss cell number for refund : ***** *****

first of all you took advance rs. ***.** , food was not delivered & your delivery boy made wrong
statement that food is delivered ....
i want refund of rs. ***.** immediately & just now !!

*) refund od rs. ***.** for order no: y*wj-oanq - dated : *.**.**** - amar juice centre


we had ordered jain tawa idli. your delievery boy delivered to us non jain tawa idli.

we are jains & it was my first day of festival ' paryushan ' & your delivery boy delivered non jain
tawa idli !!!

how can you all be such nonsense & irresponsible !!

i gave away back that non jain tawa idli back to your delivery boy.

i tried to complain through chat service ,but always your chat service busy & getting response very
very late.

first of all you took advance rs. ***.** , wrong food was delivered & your delivery boy made wrong
statement that food is delivered ....

i want refund of rs. ***.** immediately & just now !!

i am facing worst ever experience with foodpanda !!!

instead swiggy , uber eats are much better , they have prompt customer service where we can call
them, they also call us back .... where we need them ,they respond immediately. !!

and foodpanda , we have to go through your chat service !! what do you think that we are useless &
idle over here to keep on constantly chat with you as per your available of time !!

i want my total refund of rs.***.** as stated above !!!
parekh ( cell: ***** *****)