Santu Mandal filed complaint against Flipkart on Oct 25, 2025
I purchased an HP Victus Laptop from Flipkart (Order ID: OD******************) on **th October ****. As per the product listing and HP’s official warranty policy, the laptop carries * year of manufacturer warranty from the date of purchase.
However, upon checking the warranty details on HP’s official website, it shows that the warranty is valid only till **th August ****, which is less than one year from the actual purchase date. This clearly indicates that the product was already activated earlier and hence not a brand-new unit.
This means that Flipkart has supplied a used or pre-activated laptop while selling it as new, which amounts to cheating and unfair trade practice under the Consumer Protection Act, ****. Despite paying the full price for a new product, I have been provided with a unit that was already in use or activated earlier, thereby depriving me of my full warranty entitlement.

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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