Make my trip - Flight booking refund

Meenakshi Pothigaiman filed complaint against Make my trip on Jan 26, 2021

Please note I'm trying to book a flight using my Credit Voucher With MMT and unable to book.

Booking ID
-
NN*************

Attachment *: Credit Shell confirmation from SpiceJet
Spicejet web page conforming Credit Shell Availability of Rs.****/- With MMT Address
**. Credit Shell confirmation from SpiceJet.jpg
Attachment *: Spicejet Error saying "Contact Travel Partner"
Spicejet does not allow us to claim the Credit shell. CUSTOMER CARE CLARIFIES THE CHEDIT SHELL ACCESSIBILITY IS FOR MMT NOT THE USER.
**. Spicejet Error - Contact Travel Partner.jpg
Attachment *: MMT Credit Voucher
MMT's My Trip Page showing the availability of credit voucher of Rs.****/-
** MMT Credit Voucher.jpg
Attachment *: MMT No Flights Found
While rescheduling using credit voucher, no flights are available
** MMT No flights found.png
Attachment *: MMT Availability
While trying to book the same ticket, flights are available.
** MMT ticket available.jpg
I Tried the same from the MMT Android App also.
I have read the Spice jet and MMT Rescheduling terms and conditions.
*. It is booked for the same Passenger Name :POTHIGAIMAN KATHIRVELU
*. Using the same mail id and mobile number as original booking
*. to be booked within **st March ****.

Please do the needful

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Make my trip

399

Total Complaints

153

Total Resolved

38.35%

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