Firstcry.com - Firstcry did not refund for returned product and fraudulent practices used by them

Subject: Complaint Regarding Unjust Refund Denial

Dear FirstCry Team,

I am writing to express my dissatisfaction with the handling of my recent return request (order id *******YDF****C** dated **th November, *******KOH******E dated ** December and ).The pickup for the returned product was conducted by your authorized personnel, who performed the necessary quality checks before accepting the product.

Despite this, I was later informed that the refund has been denied on the grounds that the product received by your team is incorrect. This is unacceptable, as your process includes a mandatory quality check at the time of pickup to avoid such discrepancies.

Additionally, I requested proof to substantiate this claim, but I have not received any response or evidence from your end. This lack of transparency is highly unprofessional and does not align with the trust I have in FirstCry as a customer.

I kindly request the following:

*. Immediate resolution of this issue and the processing of the refund I am entitled to.


*. A detailed explanation regarding the claim made by your team.


*. A copy of the quality check report or any other proof that led to this decision.



If this matter is not resolved at the earliest, I will have no choice but to escalate it further through appropriate consumer grievance channels.

I look forward to your prompt response.

Sincerely,
Ankita singhal
**********


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