Firstcry.com - false information provided at website now company not taking the product back

Hi ,

We had ordered baby bottle for * month plus . but after opening the package we found that the nipple size is not even suitable for a * year old kid. How am I supposed to use it for my kid who is * months old , if she chokes or anything happens will first cry take responsibility for it .

The customer care executive was very quick and rude in saying that it is a replacement only product and it cant be returned , he is not ready to understand the issue with the product.
if this is how a customer service works then there is no need , as they are not capable to understand customer grievances and provide any solution to it.