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Jojomon Antony filed complaint against Eureka Forbes Aquaguard on Apr 15, 2024
I have an active AMC for my Aquaguard Classic+ water filter, which was purchased ** years ago.
Every year AMC is getting renewed. I jaf renewed the same pn **.**.****.
I had raised a service request on the same day as ty he filter is not working. With repeated requests over phone one technician came pn **.**.** and demanded money from me for even touching the filter. I told him that I have a live AMC, he quarrelled with me and said he came only just to see the filter and not to do any repair or replacement.
I tried to contact your Customer care repeatedly at least ten times, but no one attending.
I have to boil the water for drinking for the last three days. I can provide you only call and other evidence from the Eureka Forbes mobile booking evidence. As I have already paid Rs ****/- towards renewal of the AMC on **.**.**, I am in great trouble on how to resolve the issue as nobody is responding from Eureka Forbes side.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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