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Japesh Kumar filed complaint against Snapdeal on Jan 21, 2018
Dear Sir/ Madam,
This is to bring to your kind notice that I had purchased iPhone SE **GB in gold color with Suborder Id:*********** dated **-May-**** of amount Rs ***** from your firm for a consideration of Rs. ***** paid by credit card ****-XXXXXXXX-*** * of HDFC Bank dated **-May-**** from Snapdeal.com.
I have received your product on *-June-****. The product was received in damaged condition(screen damaged) after that I raised complaint immediately on *-June-**** that I received a damaged item. After that reverse pickup is arranged by Snapdeal through JV Express under Tracking number:- SD******** on *-June-****. After that every day my reverse pickup is re-scheduled by snapdeal finally on *-June-**** Courier boy come to my place and picked up the damaged product but unfortunately, he came back after *-* hours and returned my product back and said we cannot pick your parcel because it is damaged.(Damaged is mentioned on their slip to pick up). I gave the parcel to them in less broken condition but they returned me it is very bad, totally damaged condition( I have images of before and after returning), then I asked them what you did with it the courier boy said that our Manager checked the mobile by opening it.(As per rules they haven’t authority to open it). Then my pickup is canceled by JV express and snapdeal said me to send the product manually. Then I sent the product to snapdeal by OnDot Courier(attached) on **-June-**** which is delivered to snapdeal on **-June-****. After that I am continuously calling snapdeal every CS provided wrong information to me i.e. your refund is initiated wait for **hrs, your product not received, you don’t want to return your product and many more. After all, I received a call on **-June-**** that “we are closing your case because we found a discrepancy in your case. We are not going to provide a refund for your item” and they have still the damaged item and said we can't provide any solution to you.
As per your return policy of * days ( Trust Pay policy ) if we have received a damaged/defective item or an item that does not comply with the specifications as per your original order you will provide a full refund.
As now you are saying we can’t process your refund/replacement.
Regards.
Japesh
Contact- **********
#****, Phase-*,
Urban-Estate,
Patiala,******
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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