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Saurabh G filed complaint against Hp Laptop on Jan 21, 2019
I complaint for a factory fault just within * month (Informed store * days after
purchase).
It took * months to resolve a problem but to cause more
problems.
My laptop base got damaged. The led panel which was changed due to webcam and hinges issues is
faulty.
Complaint many times, written several emails, reached seniors by email, twitter, linkedin but to my bad
luck hp doesnt have anypne responsible
enough.
Reached ceo of hp, ceo of hp india but there are not bothered
either.
I invested rs ***** in this laptop and couldnt get it working fine for **
days.
What hp wants now is to replace more parts in the new laptop which was defective by
manufacturing.
I have written an email * days back but no one has replied on that. They sent a technician today to
take pics of the damaged parts but no sort of communication from the senior
team.
No one cares for my hard earned money and mental harassment i am going
through.
I work as a freelancer and laptop is what i need all the times. I am suffering financial loss due to
repair, complaint
cycle.
I am left with no choice but to complaint against
them.
I have everything documented. I have whatsapp chats, hp chat support, hp twitter handle for
technical support, case numbers and all to prove what i have been
through.
I have paid hp for a used laptop which is not getting filled with refurbished or may be good to use
products but
why???
Why should i get all laptop parts replaced within * months when i paid for a new
laptop.
Can any one help me?
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
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