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Pepperfry - Fake promise package not delivered in time

SHUBHAM RAJ filed complaint against Pepperfry on Feb 17, 2023

I needed Mattress on urgent basis. Made enquiry on pepperfry app. Pepperfry Associate 'Mansi' called me and promised that delivery will be done by or before **th February. I also mentioned explicitly that I need on or before **th February else the item will be of no use to me. She promised and even said if I pay from her UPI link she will expedite the delivery by bypassing Mumbai or else I can cancel. So I agreed and paid. Now pepperfry is showing delivery of **st February and also not allowing me to cancel the product.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Pepperfry

134

Total Complaints

53

Total Resolved

39.55%

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