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Dell India Private Limited - Failure to provide service by Dell in last one year inspite of premium support warranty

Gagandeep Singh filed complaint against Dell India Private Limited on Mar 18, 2021

I am having dell laptop with service tag no-DLPDSC*. It is having issue with webcam, USB ports and keyboard for last ** year since April ****. Having Premium support warranty and nearly ** times remote diagnosis carried out by dell tech support, no service request have been completed. I was great fan of dell service and support since ****. Now I think time has come to change the loyalities to some other brand. I am going to send my complain to consumer court and other forums as well for initiating the legal process against dell. I have suffered financially due to non proper working of laptop during COVID times

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Dell India Private Limited

37

Total Complaints

7

Total Resolved

18.92%

Consumer Satisfaction

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