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Nirav Acharya filed complaint against OYO Rooms on Feb 23, 2019
I’m one of Oyo Wizard Gold Members of Oyo. I have booked Oyo ***** room for **.**.** to **.**.** through your Oyo app for my newly wedded younger brother and his wife at Chandigarh. The said property has been chosen considering the pictures and serviced been mentioned on your Oyo app. However, it was a horrific experience while the guest had checked in to the said Oyo room due to following reasons.
* Room and other things were not like it appears in Oyo app
* Room was not neat and clear with other things were so bad that no one could stay (Even bed was very stiff to sleep)
* Washroom door was in such a damaged condition.
* No Intercom/telephone to connect with the reception for any assistance.
* TV was there but without any setup box/dish connection.
* No hot water supplied in the washroom.
* No courteous response from hotelier (They wanted the guest to adjust on all the fronts, rather than providing the solutions).
* We have opted for breakfast inclusion however the same was not offered to the guest (They don’t have their own arrangements to provide breakfast so asked guest to wait until ** AM).
Upon facing aforesaid issues we have immediately called up to Oyo assistance, wherein Ms. Surbhi has assisted us and asked us to wait. For some time while she checks it out and shall get back to us, however, there was no further call from her side in this regard. Which indicates the service promise level of Oyo. You may imagine the said situation which happened to the honeymoon couple at the unknown location out of their home place. Have to write this issue to Oyo as well however ** days passes but no response from their end. We would like to get compensation for such horrific experience and mental trauma due to the same.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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