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Rakesh Sharma filed complaint against OLA on Jul 18, 2023
I took a ride from Ambience mall to Sector ** Gurgaon (** kms) and the estimated fare was Rs ***. The amount paid was Rs **** as per invoice as it showed multiple stops enroute though I had not typed them while booking the cab. I never touched these points and the distance logged was ** kms . It translates to Rs ** per km. The support team of OLA claims that I confirmed a ride for sector ** but I never typed that as destination. It appears to be a software glitch in Ola App. The invoice shows multiple destinations ie sector ** & sector ** before the final destination at Sectoe ** which showed on screen after confirming the ride and shown to driver also.Then how could the driver take me to final destination only and not touch these sectors enroute. Ola cannot penalise a customer for the glitches in their software which embedded multiple stops in my booking. I request the Forum to take a practical view on the distance travelled and the fare charged on equitable and comparable basis as per estimated fare shown at the time of booking. Reference of Ola invoice i Invoice
** Jul, ****
₹****
CRN**********
Thanks for travelling with us, Rakesh Sharma
Ride Details
BHEESHM SINGH
**.* km ** min
Prime Sedan - White Dzire Tour
**:** PM Gate no *, Ambience Mall, Gurgaon
**:** PM DLF Ultima Sector ** Gurgaon, Plot No **B Insta Office In front of Punj Lyod Building Sec ** Sector ** SOUTH city * Gurugram Haryana ****** India
Bill Details
Your Trip
₹****.**
Toll/Parking Fee
₹**
Total Bill (rounded)
Includes ₹**.* Taxes
₹****
Insurance premium
₹*
Total Payable
₹****
Have queries? Visit support for this ride.
Total fare may change with change in drop location.
Payment
Paid by cash
₹****
For T&C and fare details, visit our website
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