Ola - Double money deduction no refund after 30 days

Hello,

I need help refunding a double deduction.

Phone number : **********
Ride date : March **, ****
Amount paid online : ***
Amount paid by cash : **
Total amount : ***

Attachments :
*. Screenshot of booking details.
*. Screenshot of UPI statement.
*. Screenshot of Card statement.
*. Call recording of OLA support saying refund will be processed.
*. Screenshot of email sent to OLA, no response till now. (Similar email sent * times, no response, great support!!)

--------------------------- Additional details below ---------------------------------------------------

I had taken one ride on march **, during which i tried online payment of Rs *** with UPI (which failed) and then Credit card (which was success)

*. UPI -> debited from my account but failed at OLA. Screenshot attached
*. Card -> Successful. Screenshot attached

Additionally, I paid ** rs as cash to the driver.

I've raised this multiple times both OLA and ICICI support, So far no resolution.

Timeline :
*. I called the OLA support team on March **th, and in the call they said a refund will be provided in *-* days.
*. No refund in my account after **th,
*. I Contacted OLA support, they mention the amount has not been received in their account, suggested me to contact bank
*. I contacted bank, they raised a request at their end,
*. **th April, i recieve update from bank that amount has been credited in OLA bank account.
Last * digits of bank account number of OLA: ****
Transaction reference provided by bank: ************
I have contacted ICICI bank, they have confirmed that amount has been credited into OLA account. Screenshot attached.