Urban Company Bangalore - Distroyed the Geyser while repairing it
P Vishalakshan filed complaint against Urban Company Bangalore on Oct 2, 2023
Dear Sir,
We booked a professional from Urban Company on the **th of July to repair our bathroom geyser. The UC professional visited was Mr.Muzamil Ahamed Khan.
On initial inspection he said that the geyser was beyond repair. Then he busted the geyser open and said that it needed a few new parts. He went and bought * new parts which cost ₹****.
He came back and closed the bathroom door stating that repairing the geyser will get messy and he did not want all the dirt to get into the bedroom. After which he claimed to have installed everything and repaired the geyser. While checking he found a leakage. He affixed some paste and said not to use it for a few days. We then made the payment in full and he went. He also said that they could call him directly if there was any issue.
The next day we had to leave the station for a few weeks. When we arrived back home on **th Aug, we checked the geyser and found that it was still leaking. On scheduling a revisit from UC (as it was under warranty), you deputed the same fellow.
He, Mr. Muzamil, told us that there are new holes in the tank and that it cannot be repaired. He still went ahead and tried to fix it by affixing some paste as much as he could and told me to keep it switched off for ** hours. If the leak persists, we will have to buy a new geyser. He again gave his number and said they could call him if there was an issue. When you know it cannot be repaired, why did you force us to spend this much?
After ** hours the leak was still there. So, we called him but Mr. He was not picking up the call, but after continuous effort he picked up the phone and said he was not well and suggested to buy a Racold brand geyser.
I am writing this mail as we were scammed for ₹ to*,***/-, no reliable services were provided and at the end of all this we still have to buy a new geyser.
I requested them depute someone along with the person who repaired this geyser and to let us know what corrective measures can be taken in this regard.
But the company not send anyone to repair it.
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