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Nykaa - Different product Received

Dilip Gupta filed complaint against Nykaa on Dec 17, 2025

I had ordered a Tom Ford Black Orchid **ML perfume, but had received Tom Ford Ombré Leather empty bottle. Had asked them, they had requested for Return, which got rejected, then their team promised for Replacement, which got rejected and third time also, the return was created and got rejected. Had submitted them ample proofs however nothing worked, and the same rejection is what I had faced.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Nykaa

171

Total Complaints

94

Total Resolved

54.97%

Consumer Satisfaction

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