Amazon - Despite requesting a refund they said they would not give me a refund

Name of The Company - Amazon Product Type- Ear buds Order Number - ***-*******-******* Date of Purchase - ****-**-* Amount paid- ****/- Complaint no- Not provided Problems Details - Consumer said he ordered product from Amazon company and he paid the amount also and his delivery date was **-**-**** and after that he received the product and when he received the product and he checked the product but consumer was received wrong and different product, then he contact with the company for same and he raised the return request after that company also picked his product on **-**-**** but the company did not refund his amount. Expectation - Now he wants refund his amount ASAP.