Amazon.in - Delivery agent forged signature and stole the package

Order# ***-*******-*******
**th April: Morning I got the SMS saying that my package was out for delivery. I was waiting at home to receive the package. The sms has the number of the delivery agent. I tried calling the number; surprisingly it didn't exist as a valid number. Then around * pm I got another SMS saying that delivery was attempted for my order but nobody was at home. This was very surprising as at any point of time between the first message and the second message we had two people at home.

**th April: Today morning around * am I got the SMS (attached) that my package was out for delivery. The sms also had the number of the delivery agent, which was same as the number I got yesterday. I tried calling the number again and got the same response that the number doesn't exist. By this time, and based on previous alleged 'delivery attempt', I got suspicious. Then around ** am, I got the message that delivery was made! I was still at home, and no body had delivered anything. I logged into my amazon account and was shocked to see that as per their records the delivery receipt was signed by my wife. My wife was with me the whole time, no body came to deliver anything and she didn't signed for any delivery.

I immediately spoke with customer service (someone named Chaitanya) and described the issue in detail. He confirmed that this is a very serious complaint and not acceptable behavior by the delivery agent. He said he would be writing me an email with the details of the complaint and take the issue forward. He confirmed my email ID on the account. It is now late evening and the whole day has passed since I raised the complaint, but i have not received any communication or action from Amazon.

Please do the needful.