DTDC - DeliveesDamage to LG Smart Display Model No During DTDC Transit

I have been write this email to DTDC.​Dear DTDC Customer Service Team,
​I am writing to file an urgent complaint and claim regarding a recent shipment that arrived severely damaged.
​Consignment Details:
​Consignment Number: D**********
​Item Shipped: LG smart monitor ( model no. **sq***s , ** inch)
​Date of Shipment/Pickup:**.**.****
​Date of Delivery: **.**.****
​Details of Damage:
The LG TV screen was broken/shattered upon opening the package. The damage appears to be due to rough handling or inadequate cushioning during transit.
​This item was fragile and adequately packaged for standard transportation. As the damage makes the television completely unusable, I request immediate assistance in processing a claim for the full replacement value of the TV.
​Required Action:
​Please advise on the necessary steps to file a formal claim (e.g., specific forms required, submission deadline).
​Please arrange for a representative to inspect the damaged shipment as soon as possible.
​Provide an estimated timeline for the resolution of this claim.
​I have attached [ photos/videos] as evidence of the damage to the outer packaging and the broken screen.
​Please treat this matter with the highest priority and respond with the next steps immediately.
​Thank you for your prompt attention to this urgent issue.