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Milan Puchhdiya filed complaint against Haier india on May 7, 2026
Subject: ** Days Unresolved - Croma Morbi Sold Defective Haier Washing Machine, Paid ₹**** Under Warranty, Both Companies Closing Complaints Without Resolution
Company *: Haier India
Company *: Croma Retail (Morbi Store)
Complaint Summary:
Croma Morbi sold defective washing machine (missing part from factory) claiming "new model". Paid ₹**** to Haier for warranty repair. ** days later - machine still broken, complaints auto-closed without contact.
Complete Story (Timeline):
*. Purchase (December ****):
Bought Haier washing machine from Croma Morbi, Gujarat as "new latest model"
Delivered without proper warranty docs, rating label, rat net details
Issue: Product had manufacturing defect (missing part) from day one
*. Breakdown & First Complaint (March **, ****):
Machine stopped working completely
Raised service request: SR RK************** with Haier
Engineer visited April * (after * days): "Missing part issue - should have been detected at Croma installation"
*. Warranty Repair Agreement (April ****):
Haier said out of warranty but demanded ₹**** advance payment for parts/service
*. ** Days of False Promises (March ** - May *):
Day *: Filed SR RK**************
Day *: Engineer visit - confirmed Croma fault
Day **: Paid ₹**** to Haier
Day **: Machine still broken!
*. Complaint Handling Fraud:
Haier Complaint Numbers (All Closed Without Contact):
SR RK************** - Cancelled without repair
*nd Service Request - Auto-closed
*rd Service Request - Closed without calling
Croma Complaints (All Closed):
Multiple portal complaints - Zero discussion
Morbi store (Mr. Chandresh/Manager) - Calls ignored
Customer care: "Social media team will resolve **hrs" × * times
Daily Lies Received:
"Forwarded to service team"
"Priority basis"
"Attended shortly"
"Monitoring progress"
Result: Zero action, ** days wasted
Financial Loss:
₹**** paid to Haier (no service delivered)
** days without washing machine
Countless hours chasing false promises
Legal Actions Taken:
✅ NCH grievance filed
✅ Consumer Court notice prepared
✅ Full evidence trail maintained
DEMANDS (Final Resolution):
Full refund ₹**** + ₹**,*** compensation for ** days harassment
Replacement with current model OR full purchase amount refund
Written apology from both companies
Service within ** hours
Final Warning:
Both companies have violated Consumer Protection Act **** - deficiency in service, unfair trade practice, defective goods.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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