Tikona Infinet Private Limited TIPL - Defrauding on providing the new broadband connection

Reference: Tikona BAN : *********
Since **th March ****, I was following-up regards new broadband connection from Tikona (Discussed with Kailash Jadhav, M-**********, **********). During our first interaction Mr. Kailash Jadhav assured me to provide the connection on the same day evening & asked me to provide identity details in whatsapp. After receiving all valid ID proofs & house lease agreement, he asked me to pay the *-months subscription charges (Rs. ****.**) in advance.

However, at first I denied to pay in advance & asked to give the connection thereafter I will pay. But he told me that it is mandatory to pay in advance for preparation of work order. Again he told me that he will send me their web link for payment. Later he delayed on giving the link & explaining the server down issues.

On **th March, Mr. Hemant Yuvaraj Bhamare (Sales Executive, Tikona, M-**********) contacted me & at evening, provided the payment link in whatsapp. Mr. Hemant forced me to pay on the day & assured to provide the connection on/before **:** PM, **st March. I paid accordingly & waiting for the connection.

On **st March, I shocked when observed that Tikona sales executives (Both Mr. Kailash & Hemant) ain't attending my call. After having repeated call at **:** PM, Mr. Hemant attended my call & explained that his phone was on silent mode, again he was assured to give the new connection with immediate effect. Afterwards, he acted as a fraud i.e, many times not responding my call, only *~* times attend my call & put me in hold or not communicating. However, Mr. Kailash (M-**********) blocked my number. After checking my message of Just dial I got another number of Mr. Jadhav (M-**********). Finally, I discussed with him & he assured to provide the connection immediately.

After waiting few hours again I tried to contact above frauds; but seriously, Mr. Kailash Jadhav blocked my number & Mr. Hemant not receiving my call.

Till date I haven't receive any positive response from Tikona & unable to work at home.

I understand the current situation w.r.t. Coronavirus. But It's self explanatory that till **st March there was no restrictions from government.

Finally this is my humble request to take serious action against these frauds & Tikona also.

In addition, I request Voxya to resolve the case with heavy penalty. I need refund as ** times cause of below reasons:
*- Loss of pay (from my employer due to not working in home).
*- Mentally harassment by the Tikona executives.