FEDEX EXPRESS TRANSPORTATION AND SUPPLY CHAIN SERVICES INDIA PRIVATE LIMITED - Deficiency Of service

Hello
I am ** and imported jewelry for the first time to start my business. I imported via fedex and my AWB no. is ************. The shipment has sterling silver pieces and **k gold plated stainless steel pieces. I did submitted a documents that contained details of all the designs along with picture, material and price. But I was informed my Delhi customs that shipment has silver pieces so I have to transfer my shipment to cargo mode.

I was given wrong information and kept in dark.
In the *st and *nd photo you can see I am being told different things from different people.
in *rd, *th and *th photo they said that transshipment to cargo permission denied and I have to either abandon the shipment or return it .
then again in *th picture you can see they said that they are closing my case. ( just wow)Then I enquired about it and Custom officers were kind enough to let me know that transshipment permission was granted upon my request.
Then after customs tweet this sheetal chauhan and madam emailed me out of the blue telling me TP granted for **** fine
How suddenly after she closed my case she is emailing me this? Why was I given wrong information in first place.
I paid the fine tho!
I have paid the fine and now no one is responding me. I just want to know if they if help me or return me my ****. Because I have already lost my whole shipment and they will be imposing so many fines on me along with warehouse charges. I wasn't my mistake that fedex took so long even though I was granted permission from custom long back