OLA - Defective vehicle delivered

My OLA vehicle order id is OET-***************-OIH***. On **-Jun-****, I was informed to take delivery of the vehicle at OLA's Kalyan Nagar Experience Center. With high positive mood we went to take the vehicle. Before giving the vehicle only, they have taken the signature as if the vehicle is delivered, even though I pointed out that the vehicle is not delivered yet. After taking my signature, they gave the vehicle, but within **-*** meters travel, I noticed the below major defects in the fresh new vehicle.

*) Rear tire air pressure was very very low (**% down) - looks like, problem with tire/wheel-frame/air-vovle-tube
*) There was huge wobbling while driving, especially at mid (**-**) speed (this was even after air pressure was normalized)
*) There was rattling sound while driving, including suspension problems
*) There was significant huge sound while driving, very annoying - This sound was not noticed in the demo vehicle and any other ola vehicles.

Immediately I mentioned that I will not take delivery of defective vehicle. The center at Kalyan nagar had retained the vehicle with them saying, they will fix the problems in * days.

It was very disappointing for all of the family members that I could take the vehicle on that day, and that a defective vehicle was assigned to us.

On **-Jun-****, I wrote mail to support@olaelectric.com mentioning the same and asked for grievance email id, and they simply created ticket, but did not give any grievance email id.

Later in the internet, I got to know that there is another email legal@olaeletric.com, who looks into customer issues (this I noticed in one of the OLA IPO document, if I remember correct). On **-Jul-****, I wrote another mail to support@olaelectric.com and legal@olaeletric.com requesting them to give new vehicle - There was no resonse to this mail. On **-Jul-****, I wrote a follow up mail, but no response again. On **-Jul-****, I dropped a message on x.com, someone from ola contacted me asking for details, and they said that they will talk to Kalyan nagar branch, where the vehicle was left. On **-Jul-****, I dropped message again on x.com, asking to give new vehicle. I have not seen any effort towards my request.

On the otherside, on **-Jul-****, Kalyan Nagar service center called and forced to take the vehicle saying all the problems are fixed. I got a letter signed by them, with the details on like the problems and fixes that they did - Please refer to attached document for the same.

Even after the servicing is done, the air pressure was reducing gradually, and wobbling and noise were still noticed. I returned the vehicle again in Kalyan Nagar service center on **-Jul-****, and the vehicle is still with them till date **-Jul-****.

On **-Jul-****, I again dropped mail at support@olaelectric.com and legal@olaeletric.com, and dropped message at x.com. I did not get any response on mail. But from social media, someone called, and said that they will talk to service center - but i did not hear anything from them also later. On **-Jul-****, I dropped another follow up mail, and asked for the refund of the money - no response. I found another email in the internet, which is, companysecretary@olaelectric.com. On **-Jul-****, I sent another follow up mai to support@olaelectric.com, legal@olaeletric.com, companysecretary@olaelectric.com and insisted for refund - no response. Sent another follow up mail today, **-Jul-****, to all those * email ids - no response.

Kindly do the needful in getting the refund - Many thanks in advance.