Xiaomi India Pvt Ltd - Defective Redmi Pad Pro within 2 months of purchase Repeated service failures Replacement Refund De

Purchase Details:
Product: Redmi Pad Pro *G
Purchased on ** May **** from Amazon (Seller: Clicktech Retail Pvt Ltd)
Delivered on ** May ****
Warranty: * Year

** July ****: Device started boot looping (flashing logo, restarting repeatedly). Complaint raised with Mi India Support (WO: ISIN**************-*D**).

** July ****:
Visited Xiaomi Service Center (Hoskote). They confirmed software issue but had no software facility.
Nearby centers also could not repair as i reached out to them via phone.
Escalated to grievance.officer@xiaomi.com
and service.in@xiaomi.com
→ no response.

** July ****:
Travelled * hours to Rajaji nagar Service Center taking half day leave
Software reinstall failed → Advised motherboard replacement.
Requested replacement → refused (citing “policy”).
ETA given: ** July.

** July ****:
Job card created (WXIN*************).
First replacement motherboard defective (camera not working) as per the technician informed me over the phone.

*–* Aug ****:
Multiple follow-ups, calls unanswered
* Aug → New motherboard available.

* Aug ****:
Second motherboard replacement also failed — after another *-hour round trip, I found the volume buttons didn’t work. The technician confirmed the replacement motherboard had ~** missing pins, which could also cause call drops in the future (as per them)

** Aug ****:
Still no replacement update. Service center insisted on another motherboard change.

** Aug ****:
Xiaomi closed case under service number WXIN************* claiming “repair completed.”

The device is still lying at the service center. Due to delays and lack of reliable resolution, I was forced to purchase another device for my work needs as this is used for my wife's fitness classes, and the data is already lost.