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Croma - Defective product

Mahima Mehta filed complaint against Croma on Aug 28, 2023

Dear concern,

This is important to bring you in notice that I have been sold defective machine of Bosch . All information provided too were wrong at time of purchase.
Machine is not performing well nor clothes are in good condition after washing.
Wear n tear, angle triangle, no spots going, all surf liquid on drum after full wash, sometimes auto start n water remain etc.

I have complaint several times and * times technician visited and checked as per the process * hours per visit and final decision is about to give as resolution which am not getting yet. Even I am told by technician not to use so how I manage my routines?

Why I paid for this machine when it is of no use and imp many clothes got teared so I would claim for that too. Don’t give so much of harassment to a customer . I will publicly post my reviews and take legal action for wrong products sake by Croma and Bosch company and no resolution.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Croma

23

Total Complaints

4

Total Resolved

17.39%

Consumer Satisfaction

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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