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RISHABH BANSAL filed complaint against OYO Rooms on Aug 28, 2019
I had **** OYO Rupee in my OYO account and suddenly on **th August, they deducted all my amount. I contacted them many times over the call and through email (escalations@oyorooms.com) as well and I am continuously following up on the email with Subject - "Booking (QJKI**** ) Escalated" and this email has approximately ** threads. The complaint number is - ********. Please find the names of the person to whom I have contacted:
AMIT Kumar Bharti _***** _TM-(Shalini)
Megha _****_ FUS-(Megha)
Dipan_****_FUS-(Dipan Bhattacharjee)
Sandip_****_fus-(Sandip Sarkar )
JEETENDER _******_TM(Jeetender Kumar)
Souvik_****_ FUS
Sourav Sarkar
Aniket Roy
Rupak Mondal- Rupak_****_FUS
NITISH_ *****_ TM-(Nitish Kumar)
Hayat_****** _TM(Hayat Mehdi)
Arjeeta_***** _TM(Arjeeta)
SORAV _******_TM-(Sorav Kumar Parbhat)
and many more.
As per check by them due to some technical issue, the money got deducted and they shared me a TAT of **-** hours. Then I called them after ** hours and they again gave me next TAT i.e **-** hours. Again after ** hours, I contacted them then they (NITISH_ *****_ TM) said that they will add *** OYO Rupee in my account as I am facing the issue from a long time( compensation for the delay). But till now I have not got the resolution. Every time I call them they asked me to wait for next **-** hours and this cycle is going since ** August **** and as of now, they are not replying to my email as well. Hence last time they promised that it (****+***= **** OYO RUPEE) will definitely be credited back to my account. Now when I call them they speak very harshly and rudely which is very bad. I have complete email documentation of them. I have also attached the Oyo chat screenshot and email screenshot for your reference. Please help me in escalating the same as it been around ** days and they are not responding at all. Also, take strict action towards these executives who have given wrong commitments and false resolution every time. They are just making customer fool. I hope I will get the resolution soon.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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