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Devaradhan Murugesan filed complaint against Airtel on Jan 15, 2018
I dialed *******# to know data pack options.
Selected option * for *G
Then, selected * to know about the list of data loan plans available.
But, this has activated a plan that gives me ** mb data for ** Rs. How am I supposed to know this will activate a plan instead of providing me the list of available options?
If I select option * for data, they show list of available packs instead of randomly activating a pack for me.
** rs is not a big deal. But, I feel cheated & this might have happened to others as well & the airtel customer care doesn't resolve this issue stating that it is my fault, that i selected that option.
I hope airtel acknowledges this & take appropriate action.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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