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AirAsia - Credit shell amount not updated

Bhargav Vyas filed complaint against AirAsia on Jun 8, 2020

I have raised a complaint for my flight dated **th april from ahmedabad to bangalore. They have asked to fill a form to get the amount in form of credit shell but its been *-* weeks yet they have not updated credit amount on my credit shell account. My PNR is K**URK. They are not giving me any response. On raising to nodal officer they mentioned to reach out to travel partner but i have already completed all the steps mentioned by travel partner to get the credit amount yet i haven't received any updates from airasia.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

AirAsia

36

Total Complaints

15

Total Resolved

41.67%

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