PayTM - Convinience fee charged for 2 times

Guru filed complaint against PayTM on Jan 17, 2019

I have booked * flights ticket today through Paytm. One of the flight is INDIGO and other one is Air India. As usual Paytm convenience fee has been charged for both tickets,But apart from Paytm convenience fee even Air India also charged Convenience fee of ***.So totally two convenience fee ***+***= *** has been charged for single ticket booking per head.Regarding this * times Convenience fee charged issue for single ticket I have contacted both AirIndia as well as Paytm but they are blaming each other for this. Paytm is telling to contact Airindia & Airindia is telling to contact Paytm. This is illegal & not acceptable.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

PayTM

1079

Total Complaints

438

Total Resolved

40.59%

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