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Agoda Booking - Conversion of transaction to EMIs without consent and not reimbursing the fore closure charges

Nikhil Kumar Singh filed complaint against Agoda Booking on Feb 5, 2024

I booked a hotel through Agoda on **nd of December **** for two days(**-** Dec ****) with booking ID **********. I paid **,*** rupees for the same. After few days i got notified by my bank that the transaction has been converted into ** months of EMIs. I was shocked as i never requested for it in the first place. According my credit card company, I will be liable to pay additional **** rupees of interest plus *** rupees as processing fee for the same in ** months . When i raised the concern with my CC company, they informed that the request for EMI conversion was made from the merchant's end(Agoda company). When i confronted agoda on this, first they kept delaying the response and when they reverted back after * weeks, they informed me that the emi request was made from my end but failed to provide any proof for the same. I informed that i never requested for it and it does not even make sense to convert a transaction of **,*** rupees to ** months of EMI that too paying **** rupees additionally. If i can afford to pay ***** for * nights, i can definitely pay it one time and there was no need to convert it into EMI and that too for ** months. Agoda then requested me to speak to CC company and request for foreclosure. I did the same but i was informed that i will be required to pay *% foreclosure charges and additional gst charges on the principal amount. When i communicated the same to Agoda, they refused to pay the foreclosure charges and for this reason i am not able to close my credit card EMIs. I need help with this.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Agoda Booking

79

Total Complaints

49

Total Resolved

62.03%

Consumer Satisfaction

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