CESC Limited. - Complaint

Respected Sir/Madam
Shri Thakur Pada Sarkar (Applicant) applied online New CESC Connection. As per CESC Office mail ref. No. **/*****/** dated: **/**/****. Inspection was conducted for new connection. After inspection CESC forwarded a bill vide no.**/*****/**/*/* dated **.**.**** in the name of Thakur Pada Sarkar (Applicant) for Security deposit Rs.****/- & Service charge Rs.**,***/- and directed to deposit the Total amount of Rs.**,***/- for new meter connection.



The above building for new connection to nearest lamp post is adjacent to the building which is only **- ** feet distance away and where already CESC connection is available. The applicant is not able to deposit the huge amount as forwarded by CESC which is totally illegal as per CESC norms. In this regard applicant has personally met with Mr. Kailash Pandit, Northan District Engineer, Shyambazar but he refused to listen to anything. In this regard, I have submitted a complaint and requested to provide the details of breakup of bills as charged by CESC but CESC has not taken any action till **.**.****.



On **.**.****, CESC District Engineer Mr. Kailash Pandit called over telephone to Thakur Pada Sarkar for settlement/reduces the CESC Service Charge as complained. But the Service charge was not reduced and instead of reduce of service charge he was tricked into withdrawing the complaint. He was cheated as the applicant is illiterate (only studied upto *rd standard). Also he was misguided that applicant will never get the Electric connection in future if he does not sign on a paper provided to him by CESC. He was manipulated into signing in the letter by saying it will reduce the Service charge. After the receipt of bill it is found that the Service charge was not reduced and instead the Security deposit/work load is reduced which is a violation of rules without the consent of customer as applicant already indicated his work load during submitting the online application and the customer is an illiterate person.



After receiving the bill all the facts are cleared that for withdrawing the complaint, Mr. Kailash Pandit, District Engineer, CESC and the concerned officers of CESC has tricked, cheated and manipulated an illiterate person who has only studied upto *rd standard. It is noticed that he has reduced the load as well as security deposit at Rs.****/- and did not reduce the service charge except around Rs. ****/- approx and claimed the Service Charge to be Rs.**,***/- and forwarded the bill including service charge of Rs.**,***/-. In this regard, it is also intimated that my relative Shri Thakur Pada Sarkar (Applicant) is not qualified person. Mr. Kailash Pandit, District Engineer, CESC and the concerned officers of CESC has tricked, cheated and manipulated an illiterate person for withdrawing complaint.



In view of the above, for cheating/ misguiding to a non qualifying personnel and violation of all the rules for Electricity supply for domestic purpose as per Forum of Regulators, June **** and other guidelines, I requested to the all concerned of CESC for taking further necessary action in this regard as early as possible but till date no action has taken against the concerned authority nor provide the new bill in this regard.