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Chanchal Kumar Singh filed complaint against Jeeves And Flipkart on Mar 8, 2024
Dear Sir/Madam,
Order ID: OD******************
Complaint Number: CLAFLK***************
Purchase Date: ** Oct ****
I am writing to express my disappointment and frustration regarding the recent incident involving my VU **" *K TV, which I purchased from Flipkart along with the Jeeves Complete TV Protection plan for three years.
On ** March ****, while moving an almira from one room to another, my TV suffered damage when it was hit by the almira. As per the terms of the protection plan I purchased, I contacted Jeeves customer care to request assistance with the repair. However, I was informed that the damage is not covered under the warranty.
This response is confusing and concerning to me, as I specifically purchased the complete protection plan to safeguard against such unforeseen events. I fail to understand why the damage incurred during a routine movement of furniture is not eligible for coverage under the protection plan.
I urge you to review my case thoroughly and reconsider your decision. I request prompt assistance in resolving this matter and arranging for the necessary repairs or replacement of my TV as per the terms of the protection plan I purchased.
I appreciate your attention to this issue. Thank you for your understanding and cooperation.
Please find a photo of the damaged TV as well as the purchase invoice for your reference.
Sincerely,
Chanchal Singh
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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