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Sri Ramya k filed complaint against Mongoosekart.com on Dec 21, 2020
Dear sir/madam
I ordered a white Anarkali with dupatta from Mongoosekart through instagram.
Product shown on the website or instagram is different from what I have received. It is completely different.
I have immediately requested for a return and refund but I got a reply that the product is the same and we won't consider the request.
This is not fair on their part
Kindly help me out
Email that I have to Mongoosekart@gmail.com is given below
Image
Hi
I would like to go for a replacement or refund
The dress i received is different from the product shown in the website.
The color was less white and there was no thick golden border in the website picture
But I received something that is completely different.
Please initiate return process and provide me a replacement or refund
Or I will take another dress for same price
Pl. Revert at the earliest
Order details are as below
Ref no. ********CGQE*JW**
Date of payment through GPAY **.**.****
Innvoice date **.**.****
Dress code ss-****
Please do the needful
Regards
K. Sri Ramya
**********
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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