Hyundai Motor India Limited - Complaint against Hyundai Unresolved Poor Accident and Dent Repair Work Hyundai Exter

Complaint against Hyundai and Service center– Unresolved Poor Accident and Dent Repair Work
Hyundai Exter KL**BB**** Grievance Complaint is ongoing since August due to poor repair work done by Hyundai service center and Hyundai Motors india is not supporting my issue. I had written multiple times to ceo/grievance of hyundai and no response. Its clear Hyundai and Popular motors are trying to escape from the poor service provided to me and not taking responsibility, and giving false statements to close my case. I had clearly replied to them for their misleading statements/email.
My vehicle was submitted for accident repairs in August ****. Despite the vehicle being retained four times over four months (totaling ** plus days in the workshop), the repairs remain substandard and unresolved.
Key Points of Dispute:
*. Substandard Workmanship: Repaired doors have a wavy finish and poor paint quality (confirmed less than **% factory finish by the dealer themselves).
*. Misleading Service AND Non-Disclosure: At the time of the initial estimate, the dealer never informed me that dent work would fail to achieve a factory finish. Only after the *rd failed attempt did they claim that a ***% finish is impossible without door replacement. They are now falsely claiming they informed me of this earlier, despite having no written communication or evidence to support this.
*. Billing Malpractice: I was billed for a Full Repaint of the left rear door, but the dealer performed only partial patchwork, leaving visible scratches and overlapping paint layers.
*. Coercion for Second Claim: The dealer tried forcing me to raise a second insurance claim to fix their own failed repair attempts, which I have refused as it affects my vehicles history and value.
*. Safety Concerns: Dealer is again providing solution to do another dent repair as trial method on same door. Repeated dent pulling on the same panels (* attempts) has already compromised the structural integrity of the door metal.
Despite multiple follow-ups since August ****, the dealer has failed to provide a written resolution or a factory-grade finish. Instead offering to do another attempt for dent work repair without guarantee and disregarding the impact on door structure and weakening. This matter was also formally escalated to Hyundai Motor India management for support. However, HMIL has failed to take any action, provide a resolution, or even offer a formal response, effectively abandoning their customer.
Relief Sought: I request the consumer protection authority to intervene and ensure:
*. Free replacement of the right-side doors, as the dealer now admits a factory finish is impossible through dent work and the metal is now structurally weakened.
*. A complete re-do of the left rear door paint (already paid for) to factory standards.
*. Final inspection to be conducted by a direct official from Hyundai Motor India, not the dealer’s staff.
*. Compensation for four months of mental agony, loss of vehicle use, and the dealers attempt to mislead me regarding the repair quality and false claim of informing in beginning without any proof.