Loading...
Veer Shah filed complaint against Make my trip on Jan 8, 2025
Booking ID: NH*P*************
Hotel Name (as per MakeMyTrip): Boulevard Phú Quôc Pq - By Bay Luxury
Check-In Date: **/**/****
Check-Out Date: **/**/****
Upon arrival at the property, we were denied check-in. After investigating the issue, it became evident that the listing on your platform was fraudulent. The contact information provided was incorrect, and the hotel management confirmed that the details on your platform did not match their actual establishment. Moreover, the hotel informed us that they had received no communication or booking confirmation from MakeMyTrip regarding this reservation.
What made matters worse was the response from your customer support team. Despite showing the booking as “confirmed” on your platform and assuring that no further confirmation with the hotel was necessary, we were left without assistance when we reported the issue. Your team informed us that we would need to resolve the matter directly with the hotel, which is both unprofessional and unacceptable.
After being promised a resolution within ** minutes, we were left waiting for over six hours with no meaningful support. This situation disrupted our plans, caused immense stress, and forced us to incur additional expenses to secure alternate accommodations.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Dear Sir/Madam, I am writing to formally request the cancellation of my confirmed hotel reservation at your property for the following details: Guest Name: Mr. KripaShankar Nayak Booking Reference/ID: NH*********...
Booked a hotel on make my trip app , money got deducted, hotel booking showed unsuccessful , refund still not initiated so far , customer support is not responding. Please help me with this.
The following is a copy of a mail sent to Grievance Officer of Make My Trip on **th March from mail id psarkar**@yahoo.com, to which I received no reply even after * reminders. " I had a flight booking to be made f...
I am writing to file a formal complaint regarding the unethical treatment my parents faced during their trip to Goa, booked through MakeMyTrip for their stay at BRITALINA Beach House from *-** Jan ****. Details o...
We were booked on a bus from Delhi to Lucknow on August **th. The bus was cancelled and money refunded but without any information to us. No email, no whatsapp, no message. Due to this we had to book another bus in ...