OYO Rooms - Cheated by Oyo rooms

I booked a package to thailand from Oyo holidays. My package was from *th of May **** to **th of May ****. We booked our package on ** of April. No receipt was given for payment done to them. No one answered the calls. My calls were either ignored or i was given an answer that concerned agent is not available. I had to keep calling whole day for one answer. There was no itinerary given to us for my travel package. Insted a typed mail was sent giving rough sketch of itinerary. Which too had many many mistakes i.e. Date of travel was wrong my flight would be from krabi was drop was at phuket Airport then flight time was *:**am but pick up was at *:**am from hotel and airport was **km away from hotel. Yet i was assured by the confirmation team that *:**is a good time and we will reach in time. Check in for *:**am flight closed at *:** am. Many places in itinerary were not given in detail in the mail. The official itinerary was not sent till we reach Bangkok. For every mistake i had to call them for hours and hours and would get no call back. That was such  a torture as we made payment but got no receipt of it. Then they sent me an agent number for visa as it was included in my package. We sent our documents immediately but the voucher of hotel and flight was not provided to visa agent by oyo person as he had not sent it to us and said he will forward them to Visa agent. It was sent almost a week late. We asked again and again if our visa would reach on time they assured us everything would be fine. As the date of travel approached they started ignoring our calls or rejecting calls. When we asked visa agent about our visa he said it will arrive on *th of May a day later to my travel date . That too we came to know because we called visa agent. Oyo holiday representative did not inform us that. We kept asking for voucher itinerary and visa but got no response from oyo holidays. When we asked them that our visa are delayed they said it's not their fault and that they never said that our visa are included and are not responsible for our visa. Whereas it is clearly mentioned in their mail that our thai visa are included in the package . And refused to compensate or reschedule anything. After a lot of arguments they rescheduled our flight to next day and reduced our day in phuket from * days to * days. We just asked them to cancel our package and give a refund they said you go or don't is your issue but you cant get a penny back we spoke to manager but he said do a case against me or do whatever you want it won't affect me. We said we were so stressed and not willing to go on the trip and would send somebody else but they refused. The oyo staff was extremely rude to us. Hence we forcefully had to go on trip in which neither me or my wife was interested anymore. We suffered going Gujarat to Mumbai and then book hotel as day was reduced. Main thing for vacation was celebration of my birthday in phuket on *th of May. Which Emotionally hurt us a lot. We went from Mumbai to Bangkok and thereon to phuket. We arrived in phuket in morning around **:** am or so   and our pick up didnt arrive till *:**am. The driver picked us up at *:** in afternoon and drop us off half way. He stopped the cab got our luggage out of cab asked us to come out of cab saying we reached hotel. But our hotel was *kms away from there. We had to book a taxi seperatly to reach hotel. The hotel was all smelly and worn down. Nothing like it was shown in the images. Nowhere it looked like a * star property. Our phuket city tour was not provided. The phi phi tour island was by big boat and our seat were booked  a basement like compartment which was cheapest accommodating *** people we had to pay extra for upgrading. we were given a pick up time for a particular day but driver would pick up us atleast an hour or two late. On our transfer from phuket to krabi. We had to change a cab. So we got down from cab. But it was raining so the driver asked us to keep the luggage in cab. After a few minutes I opened the cab door and found driver searching through my purse. In krabi we had to wait outside room for an hour as room was not ready yet. Next day in krabi there were no lights in hotel for couple of hours at night. We had a long tail boat for poda * island but insted we were provided a speed boat. And we asked for vegetarian lunch which was included in package but they said they had no request for vegetarian lunches from booking agency. In pattaya I had coral island tour. In which were given only ** minutes on island to explore. The rest of time was wasted making us wait while the people who paid for water sports enjoyed their rides. No body in any hotel even helped with luggage from lobby to room. On the  way from pattay to Bangkok which was * and a half hour drive and starting time was * am and we reached bangkok around * pm in itinerary it said that our pick up was at * pm. Even the bangkok city tour was not provided and we visited one marble temple saying the other was closed as we were late. The safari park tour inclded all the shows and safari tour but it was late that day too and we missed safari feeding show orangutan boxing show. And they forced us to leave early making us miss the last two shows there as well. In bangkok we were not given a * star room but insted a small standard room was booked. We sufffred so much as we would be ready on time but pick up would be late nothing in daily free breakfast for vegetarian was provided except bread butter and a fruit. Whole days were wasted in transfer from place to another. Oyo people said do whatever you can nothing will effect us even if you sue us. This all left us so devastated. We faced issues in every place.. Everyday something or other will be wrong. The drivers were rude and there was a delay of hours everywhere. No proper guidance on the island or no proper tour was provided. Everything booked in package was the cheapest possible and comfortable for which we paid. We were so stressed and I got high blood pressure because of these issues. And it left us tierd irritated and frustrated because we payed for everything here yet we had to face issues there and pay for things there seperatly. The mental agony we went through all the time was immense. Even till last minute we were not sure that we would be starting or not. Our visa and passport were delivered last minute after calling hundreds of time per day. this is been worst trip ever spent every day in tension and stress worrying about the day and arguing with people concerned with booking most poorly managed and cheated us.