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Ankur Apurv Singh filed complaint against OYO Rooms on Sep 23, 2018
Oyo rooms had sent an email with conformation of my booking from **/**/**** to **/**/**** and along with the payment to be paid at hotel, which includes the membership fee (wizard membership).
I marked my late check in for the day and I checked in hotel where I had paid the amount to be paid written in email.
Next day Oyo sent me a message that my booking is cancelled for the reason of no show. As I was in hotel at that time and checked out from the hotel @**/**/**** .
When I called them they are saying you have to pay it online no payment at hotel accounts your stay.
You have to pay more and threatening me about the defaming me in society that I was with some illicit person.
In email there were nothing written regarding online payment even there is written that pay at hotel including there wizard membership fee.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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