Swiggy - Charged full paid amount as cancellation fee by Swiggy

I am writing to file a formal complaint against Swiggy regarding an unjust and unethical cancellation fee charged on **th May ****.

On the mentioned date, my *-year-old son accidentally re-ordered a previously placed order on the Swiggy app. Since my Simpl Pay wallet was linked, the order was placed instantly without requiring OTP confirmation or additional authorization. I was alerted by a notification sound, and I cancelled the order immediately — within less than a minute of placement.

Despite such prompt action and the fact that no delivery partner had been assigned yet, Swiggy has deducted the entire paid amount of Rs. *** as a cancellation fee. They claim it is to "compensate the restaurant and delivery partner," even though no actual loss was caused due to the immediate cancellation.

I have repeatedly reached out to Swiggy for a resolution, but I am met with the same generic response and denial of refund. This is unjust and amounts to deficiency in service and unfair trade practice. My hard-earned money was taken without cause, and I believe I am entitled to a full refund and a written apology for the distress caused.

Order ID: ***************
Date of Order: **th May ****
Amount Deducted: Rs. ***

I request the Consumer Forum to take necessary action against Swiggy and direct them to:

*. Refund the deducted amount of Rs. ***.


*. Issue a written apology for the inconvenience and distress caused.


*. Review their cancellation policy for transparency and fairness.



Thank you for your attention to this matter