Oyo Hotels - Cancellation refund not initiated

I am a recent customer of Oyo who is working as an assistant manager in one of the leading public sector bank. I am writing this email as a well-wisher who wants to give an opportunity to introspect Oyo team by sharing my very first experience with Oyo.
• Room booking Oyo id duqv**** ***** hotel Alwar Inn *.** am on *th March **** in Alwar city.
• I reached the hotel along with family (wife, sister and *-year-old daughter) around *.** am and inquired about my booking to check whether if I am at the right hotel.
• The receptionist asked me to cancel booking as he yet to get the update of booking from Oyo.
• He also added if I cancel booking from Oyo he will book the room over the counter and will provide early check-in.
• By sensing his unprofessional behaviour I refused to follow his advice but to my surprise, he insisted upon me either to cancel or leave the reception.
• Since I was along with my family, had left with no option excepting to go with his suggestion only.
• He keeps guiding me in Oyo application to choose reason “changed plan” and cancel the booking.
• He also assured me once I will cancel the booking will get the refund and he will book over the counter.
• Following his advice, I cancelled the booking but didn’t get any single buck to my account.
• To avoid the further argument with him and sensing the threat to family (as his behaviour was very harassing and completely unprofessional ) I immediately contacted to their so-called “ Oyo customer care “ but rather helping me in the situation they choose to stick with cancellation policy simply refused to refund money and suggested to book another Oyo property.
• I was not very convinced about the safety of my family after the incident so had left the hotel and took shelter at some relative home.
• It might be threat for me if I might have choose to stay in some other property, that receptionist could trouble me.

At this point in time, I questions
*. Whether right guest safety norms/policy were followed in the case which should be utmost priority in service sector?
*. Whether the sense of urgency was shown and any needful action is taken prove the case so same should not be repeated with another guest? (guest experience manager shreya_********)
*. What action has been taken against that culprit who misbehaved with guest and not giving a shit to “Oyo “brand image?
*. Even after this incident why not my money is not being refunded?
*. Whether the refund policy is justifying in my case when customer booked the room and cancelled within * hours of booking assuming threat to his safety?
*. Is making money is only usp and core value of oyo?
I strongly advise to investigate this case in detal and take stringent as possible action aginst the culprits and my full amount should be refunded immediately. This will be a great example for your team. Looking forward to your earliest resolution of the issue.