India Cakes - Cake not Delivered

On **th Feb, I placed an order on the India Cakes website and made the full payment online for the product. However, the order was never delivered to me. After waiting for the expected delivery and contacting their customer support multiple times, I was informed that they would not be processing the order and they also refused to issue a refund for the payment made.

Despite repeated attempts to resolve the issue through their customer support, the company has denied my refund and has provided the coupon code which is not usable. This appears to be a case of online fraud where payment has been taken without delivering the promised service.

The details of the transaction are as follows:

Name: Chetan Anad
Website: https://www.indiacakes.com/
Date of Order: **th Feb ****
Order Number: **********
Amount Paid: ****
Mode of Payment: Credit Card

I request to kindly investigate this matter and take appropriate action against the concerned website. I also request assistance in recovering the amount paid.

I am willing to provide any additional information or supporting documents such as payment receipts, order confirmation, and communication records if required.

Thank you for your attention to this matter.

Yours faithfully,
Chetan Anand