Paytm - Bus Ticket Cancellation Refund

Hello,

My paytm Orer Id is:-***********

I booked * bus ticket for ** nov **** from Malkapur to Mumbai Journey.

I paid total ****/- for this journey.
Travelers Names:-

Suyog Kanade
Tejasvi Kanade

My Boarding Time was *.** pm

But due to some reason I wanted to cancel both the tickets.
So i called Sangitam travels for same .so they said if u have booked tickets through paytm then we can't give refund. Contact Paytm only.

To cancel that both tickets I read Cancellation policy which was given to me in printed format on tickets.


According to cancellation policy mentioned on tickets I was eligible to cancel both tickets on ** nov **** till *.** pm with ***% refund.

To cancel tickets I was trying from * pm on ** nov through paytm app using cancel ticket option.

Till *.** pm on same date I was unable to cancel my ticket due to technical issue from Paytm end which was informed to me by paytm customer care executive Lucky on call .

When I realised that tickets are not getting cancelled from paytm app I called to bus helpline number given on tickets.

Customer care executive on call also told me that ur eligible for ***% refund and he also tried to cancel same tickets from his system but he was also unable to do so.

Then Mr. Lucky said to me that" Mam don't worry this is technical issue. I will forward that to our technical team. Sure u will get ***% refund as per cancellation policy written on tickets.

Around *pm on same day ** nov before boarding time I gave a call to paytm again to chk status of my cancellation of tickets that time also I got same reply that... "Mam don't worry u will get ur ***% refund"
So I said ok.


On ** nov I gave again a call that time ur executive is saying that ur are eligible for *% refund... How ridiculous