Airtel - Broadband Connection Fraud

Sumeet filed complaint against Airtel on Jul 29, 2017

Hi,

I made an request online some ** days back for a new broadband connection at my below home address :

L Block
Saket, New Delhi
Delhi-******

I got acknowledgement from Airtel Customer care stating that connection is feasible in my area.
Then, same day, I was contacted by Sarit Gupta (Contact : +** ***** *****) who said he was from Airtel and asked me for document verification and an online submission of Rs *** as activation charge at http://www.airtel.in/payonline/

CAF No: DL*******

I made the payment same day and attached is my receipt.
However, it has been * days now and no connection has been installed yet.
Worse, no update has been provided regarding my request.
I have made multiple calls to Sarit Gupta and airtel customer care and now they are saying that connection is not feasible in my area.

I am really frustrated with Airtel service this time. I want my money back and request for some action taken against those involved for this reckless behavior and misinformation.

Let me know if you need any further details from my side.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Airtel

1524

Total Complaints

857

Total Resolved

56.23%

Consumer Satisfaction

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