Bookmyshow - Bookmyshow Refund scam

This complaint is regarding the Spacetech Winter Festival New year event tickets booked via bookmyshow. Earlier it was in Solang valley and it was supposed to be a snow festival which was the only reason I purchased the ticket. Organisers suddenly changed the venue to Palm Bliss Kasol and I have already attended the eden of sounds at palm bliss this year and Spacetech was supposed to be a snow festival in ski ground Solang which was the sole reason i was going. I had a word with the “Spacetech Team” asking for a complete refund, agreeing to the complete refund they asked us to contact bookmyshow and provided the nodal officer’s email address. It was **th December when I was wrote the email requesting to the Nodal officer to please process my complete refund of ₹*****.** as urgently as possible because the new year is very close and the tickets for other events are getting really expensive and if my refund is delayed I won’t be able to make new plans for my new year as the tickets will go out of budget. Since then it is *th Jan today and they are have provided google forms asking to choose between refunds or retain tickets i have chosen refund option and spoke to customer care but zero update has been given to me. My new year completely ruined because of them and my mental health.