Agoda app - Booking number of adults different than search criteria
Susmita filed complaint against Agoda app on Oct 17, 2021
When I searched hotels for one room and * adults it showed me list of hotels in that area. I booked one hotel and when I reached hotel to check in in late night.. I came to know booking is done only for one adult. The hotel reception was rude and charged double to accommodate my companion. We tried explaining that it nay be system issue but due to this issue of Agoda I was charged extra by the hotel. If this was not late at night I would have walked out of that hotel. But as it was late in night and both being female we paid extra and stayed. We also going to raise complain against the hotel as they kept on changing the amount for extra charges based on out helplessness to find hotel lage night. We would have never suffered this is Agoda system would have booked what I searched for * adults. Agoda booking confirmation shows one adult but why the booking confirmation shows one adult when I searched for two adults. I overlooked it as I thought the search is based on my inputs
Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Shubhangi Singh on Feb 14, 2024
Agoda app – agoda payment deducted but not refundedClosed
I am approaching for my refund of rs ****.**/- Done by UPI-AGODA-PAYTM-********@PAYTM-PYTM*******-************-OID**********@AGOD Details for the payment are visible in the statement attached. This payment ...
SHAILENDRA CHAURASIA on Aug 5, 2023
Agoda app – Hotel Booking RegalClosed
I Have a Booking on Agoda with fully prepared Rs.****/- but hotel Regal Hyderabad Deny to Check in, the person at hotel tell me that they have not any confirm Booking. I want my money refund.
Aastha Kapoor on May 31, 2023
Agoda app – Cancelled The Trip without My PermissionClosed
Sub : Complaint against AGODA, they cancelled my round trip without my permission Agoda Booking ID - ********* Airline - AkasaAir Itinerary - Del to Goa and Goa to Del I never requested to cancel my ROUND TR...
Sumit Saurabh Negi on Mar 20, 2023
Agoda app – Refund not initiated Closed
I booked a hotel in Delhi by agoda on ** Mar for one night at time of booking it show full amount refund policy after booking hotel by paying full payment online it shows hotel booked for ** Mar so I think it's my m...
Nizaaf Dabir on Feb 28, 2023
Agoda app – Booking confirmed but not allowed inside the hotel Closed
My Booking was confirmed but hotel staff did not allow me inside the room. I showed the invoice than to I was not allowed. And they did not confirm my booking saying email was not received from Agoda.