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Anju S Warrier filed complaint against Agoda on Aug 23, 2021
Booking in Agoda was done for * Adults (search criteria). However, the confirmation receipt, I received was only for * Adults.
The page just before making the payment had misleading information - where at one place it showed * adults where as at another it showed * adults. Since, my search was for * adults, I went ahead with the booking. Attached is the printout of this page.
After receiving the confirmation, I reached out to Agoda. However, they refused to accept their mistake and said that I have to pay extra for the person at the hotel.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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