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UMA SINGHVI filed complaint against Agoda on Dec 13, 2022
DEAR SIR
I MADE A BOOKING ON AGODA SITE ON ** ** **** EVENING FOR * ROOMS AT REGENTA RESORT VANYA MAHAL RANTHAMBORE. I
RECEIVED TOTAL COST, PL SEE ATTACHED SCREENSHOT _* . AFTER RECEIVING TOTAL COST I FINISHED BOOKING BY ENTERING MY
CREDIT CARD INFORMATION ON BOOKING PAGE, I RECEIVED A POP UP MESSAGE FROM AGODA THAT I WILL RECEIVE CONFIRMATION
ON MY MAIL SHORTLY. PL SEE ATTACHED SCREEN SHOT _*.
SURPRISINGLY, I HAVE NOT RECEIVED CONFIRMATION MESSAGE TILL NOW, ON THE OTHER HAND AGODA IS SENDING ME MESSAGE
ON MY MAIL TO SELECT SOME OTHER OPTIONS FOR SAME PROPERTY, ALTOGETHER DIFFERENT FROM WHAT I OPTED ON ** ** **.
I AM SURPRISED HOW A REPUTED COMPANY LIKE AGODA IS PLAYING WITH CUSTOMERS. IF YOU ARE UNABLE TO FULFILL YOUR
COMMITMENT MADE ON ** ** **** PL DO LET ME KNOW QUICKLY SO THAT I BOOK SOME OTHER PROPERTY THROUGH MANY OTHER
REPUTED TRAVEL AGENCY SITES.
I WILL DEFINITELY TELL MY KNOWNS TO NOT TO BOOK ANY THING THROUGH AGODA
MRS UMA SINGHVI
*
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I have sent a mail with * attachments to <privacy@agoda.com>
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