Oyo Hotels - Booking( BTZF8214 ) Escalated ,Hotel - OYO 12311 Hotel Annus Holidays

I landed in New Delhi at midnite (**/**/****) and proceeded to my reserved hotel *(OYO); The Hotel Annus New Delhi. The reservation had been confirmed some months earlier and on multiple occasions over the last few days by emails from the hotel/Booking.com/OYO. I had stated that i would be arriving on an early morning flight and would it be possible to check in earlier; which was confirmed possible by the hotel as not being an issue. Upon arriving at the hotel around *am, i had to wake the staff and was informed by the manager that my reservation was no longer valid as (and i quote) 'they do not take international guests'. His assistant at this point proceeded back to bed unconcerned. I questioned civilly the protocol a number of times but was unable to ascertain why this was the case. FYI, I was without personal phone access at this time. The staff called to confirm the position but without resolve from booking.com/OYO. I also spoke to a customer service agent who did not appreciate the situation no matter how clearly and calmly it was put across. I was essentially left homeless in a strange (and unsafe area of the city in my limited knowledge) with all my luggage, valuables, considerable jet lag and a deep sense of insecurity. The only reason i had booked the hotel in the first place was as a safe harbor following the flight before i carried on my journey to Jaipur. The only viable option i could see was to take a taxi to the train station and board the first train to Jaipur (the next stage of my journey where i had a reservation at a hotel). Arriving at the station (and after an hour of searching through hundreds of sleeping homeless) i was informed there were no available seats (in any class of travel) out of Delhi for days. The only option left open to me was to proceed to a travel agent and book a secure taxi from Delhi on to my reserved hotel in Jaipur. By now it was *am. The journey took *.* hours, at speed, where i was on multiple occasions deeply concerned for my safety due to the dangerous driving of the driver; at an exceptionally high cost cost **,*** rupees (basically all the money i had put aside for my entire trip). All this as a result of the booking issue.

The whole experience was unexceptionable, costly, tiring and dangerous. My safety has been compromised and i have been forced to resolve the situation/problem caused by the hotel/OYO via great personal, physical and financial effort.

I require * things:

*.An acceptance of fault.

*.An apology and investigation into procedures.

*.Financial recompense to recover my personal outlay and compensate for the distress i have endured.