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KTM - Bike problem not solved and damaged the bike too

Sheezan Mansoor filed complaint against KTM on Oct 3, 2022

I purchased a bike in December and its driven only **** kms...All service's done on time.....* month ago..i got a issue in bike of pickup problem...when i visited the showroom that time was my *rd service...when i explained my issue to the service center...they said it's not much big problem and we dont have any senior mechanic here...you come after some days...after some days i visited the showroom again...they said you go to another KTM Showroom Because we dont have any senior mechanic here...we cant help you....then i visited another showroom which was located far away from there......today i went to Ktm Showroom Srinagar.....
i explained them all my issues...i have pickup issue,,pickup loss and some other minor problems.... upon Checking they said it's clutch plate problem....so they told me to replace it....so i replied them to replace it....they even added back old engine oil in it after replacing the clutch plate.....if they had checked at the time of *rd service when i visited..i wont have thes e problems....

So now i replaced the clutch plate...still i got the pickup issue....i told them to check fuel pump...they didn't pay heed to it...they were just ignoring ........And clutch plate was ok..still they changed it and charged me for it.......and they damaged my bike too.....When i gave them the bike..the bike was in Ok condition...All i was having is pickup problem....but when they delivered me the bike after replacing clutch plate...i noticed my chain kit is broken....when i asked them...they misbehaved and they were not able to answer about it...just lame excuses...

All i want to say is they charged me for nothing...and They damaged my bike

While giving bike to them...Bike was All ok...but they damaged it..nor they Solved the pickup problem

I want strict against them...and want my money back..And resolve my Pickup problem and other issues


Dealer Name: STAG TRADING PVT LTD (*****)

Address: Mehrajrpora Tengpora . Batamaloo National Highway *-A, ****** Srinagar Jammu And Kashmir

Phone No.: **********



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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

KTM

9

Total Complaints

5

Total Resolved

55.56%

Consumer Satisfaction

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