Santosh Kumar filed complaint against PayTM on Aug 4, 2018
Dear Sir
Ticket booked via paytm and Booking Id:- **********
I was trying to book a flight from Kolkata to Banglore on date **th july ****[.
For booking my flight I have used Paytm app. So I started searching flight's which was convienent as per my timing's and my budget so I just checked Indigo was providing me a flight as per my requirements I would like to mention the fair which was **** Rs .
So I selected the flight and went through the booking process and at the of cvv their is showing only **** but when I was done with the payment I just checked they have withdrawn an amount of **** Rs from my bank then I directly called paytm customer service so the reason which they gaved me is that **** Rs is the price of the flight but it was something which Paytm was not reflecting as you can see in Paytm it's showing **** Rs I also have the screenshot attached .I am not satisfied with there reply to me it doesn't sound's genuine after that I contacted Paytm so as per Paytm they are saying they don't take responsibility for the amount deducted and paid to the indigo .I am really trying very hard to convince Paytm but they don't seem to care for the customer because I am not getting any positive response from them .
This is a big amount difference as you see and it was not informed as well in paytm. Sir I would like to request you to take my complaint against Indigo Airlines that this is not the way to treat there customer's as per the consumer rights the amount which is promised the same should get deducted. I am very disappointed by this kindof service from them I look forward for your reply and a resolution to my problem
Thankyou
Santosh Kumar

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