OYO ROOMS and HOTELS - Alleged Fraudulent Activities and Inadequate Service

I am writing to express my extreme dissatisfaction with the recent experience I had with OYO Rooms during my booking at Mohan Villa B** near Lotus Temple in New Delhi on ** Jul **** vide booking id – U*CJ****. I am dismayed by the level of mismanagement and potential fraudulent activities that I encountered during this entire process.
I would like to provide a detailed account of the events that transpired:
*. On ** Jul ****, I made a reservation for a hotel room at Mohan Villa B** near Lotus Temple in New Delhi through the OYO Rooms platform. I received a confirmation for my booking and then I paid the required amount online.
*. Shortly after, I received a call from the reception of Mohan Villa B** to confirm my booking. I promptly confirmed the booking over the phone and requested the receptionist to send me the location details on WhatsApp, which was duly done.(Pictures attached)
*. Subsequently, I received a message on WhatsApp containing the location details. To ensure accuracy and retain evidence, I recorded the conversation with the receptionist and saved the WhatsApp messages, establishing a clear chain of communication.
*. Upon arriving at the hotel on ** Jul **** around **:** o’clock, I was shocked to be informed by the receptionist that the hotel owner had disabled the online paid flag for my booking. The receptionist demanded an additional payment of Rs ****, stating that my initial online payment of Rs *** would be refunded later. This sudden change in payment terms was highly unexpected and left me bewildered.
*. Following my stay, when I did not receive the promised refund, I raised a complaint with OYO Customer Care through ticket ID - **********. I expected OYO to investigate this matter diligently and rectify the situation.
*. However, the response I received from OYO was far from satisfactory. A customer care executive contacted me and connected me to the hotel owner. To my astonishment, the hotel owner denied my booking altogether, despite acknowledging its existence during our conversation. Moreover I called to contact number (+************) mentioned in my booking details then I ordered the dinner and dinner was delivered exactly in my room it means I was staying in correct hotel. After a series of fruitless conversations, the hotel owner abruptly disconnected the call. (Audio recording Attached)
*. This infuriating sequence of events has led me to believe that either the hotel owner or OYO Hotels & Homes is engaging in fraudulent activities. I strongly urge a thorough investigation into this matter to establish the truth and hold the responsible parties accountable.